UK flights grounded for second day

All flights out of the UK have been grounded at least until 01.00am tomorrow. Most people accept that such an act of nature is something that happens and it is far better to be safe than sorry. However, whilst accepting the weather patterns and natural phenomena they find it hard to accept the attitude of those running travel businesses today. And it's not just travel companies. Customer service is appalling in Britain.

This morning I saw two women being interviewed at Birmingham airport. "It's just that nobody tells us anything," one said, with an air of passive acceptance. But why is that? Is it beyond the commercial understanding of businesses to realise that this lemming-like approach to customer avoidance just heaps up the resentment of passengers?

It should be a prerequisite that staff are on hand to explain what is going on. What is the point of having a board of directors if they just run away as soon as something difficult happens? I'll vote for the person who suggests mandatory customer liaison lessons for British businesses. Goodness knows we need it.

Come on you travel industry types. Get down to those airports and tell your customers exactly what's going on! Oh, and they know there's a volcanic cloud in the air.