Horrors in Heathrow's New Terminal 5

The check-in procedures have been suspended at Heathrow's new £4.3bn Terminal 5, which opened to the public today. It seems to get worse. One worker said, "The computer cannot cope with the number of bags going through". Oh yes! Is that so? What sort of management have the shareholders of British Airways hired?

It is all crazy! British Airways, which has sole use of the terminal, cancelled 34 flights due to "teething problems" and was later forced to stop the luggage check-in. In a statement, BA said it had experienced "initial teething problems" first thing in the morning, which had caused delays in staff arriving at their posts. Difficulties included car parking provision, delays in staff security screening and staff familiarisation and "some baggage performance issues", it said.

It's all wing and a prayer stuff! Didn't they check on all this before deciding to open up. All it does is further the belief that management is far more concerned with bonuses that it is with performance.

"Could do better" should go down on any report!